Problem Analyst

A Problem Coordinator - is required on a permanent basis to join a globally expanding Fintech business based in Swindon to join a larger team that collectively delivers world-class seamless 24/7 IT Service Operation support.

This will be on a hybrid basis with travel into the Swindon office 2-3 days a week with a salary of up to £37,000 and a 5% Bonus.

What you will be doing:

• Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
• Record all known errors in the Known Errors database
• Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish them externally within 1 week of the service restoration
• Identify subject matter experts and appropriate technology teams to be engaged during the problem investigations
• Lead Problem Management investigations with technical subject matter expert
• Responsible for the prevention of recurring incidents by determining the true root cause, and driving the implementation of corrective actions
• Deliver results of the problem investigation to stakeholders
• Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources
• Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques
• Consult with subject matter experts and project team members to identify and document potential business and technology solutions

What we need from you:

Essential Skills:

• Must be able to work independently on complex projects
• Professionally skilled in verbal and written communication skills
• A minimum experience of 2+ years in ITIL Service Operations with focus on Problem Management
• Excellent communication skills and good command over written & spoken English
• Data driven
• Analytical
• Attention to detail
• Work under pressure and to deadlines
• Continuous Service Improvement mindset

Desirable knowledge/experience

• BI Tools –Ideally PowerBI or EazyBI
• Software Development Cycles
• Jira/Jira Service Desk
• Confluence
• Excel

If you have the following skills for the Problem Coordinator please APPLY TODAY to immediate consideration!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.